Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a site we've covered? This page explains the best way to reach the Bitcoin Casinos team and what you can expect once you do.

The Best Way to Reach Us

Email is our main channel and the one we check most closely. Send your message to [email protected] and a member of the editorial team will read it personally — we don't rely on automated replies to stand in for a real answer.

A short note on what your message is about helps us route it to the right person faster. If you're asking about a specific operator, mentioning its name saves us going back and forth.

What We Can Help With

• Questions about our reviews — If anything in a write-up on supported coins, payout speed, licensing or bonus terms is unclear, ask and we'll clarify.
• Corrections — Crypto casino terms, coin support and bonus offers change often. If you notice something on the site that looks out of date, tell us and we'll check it.
• General feedback — Suggestions for future coverage, or thoughts on how we compare sites, are genuinely useful to us.
• Partnership or editorial enquiries — If you represent an operator or a relevant business and want to discuss coverage, introduce yourself and explain what you have in mind.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, you can mention this in your message, though the fastest route to support is the National Problem Gambling Helpline at 1-800-GAMBLER, available around the clock.

What We Cannot Do

We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means there are some things outside what we can help with directly:

• We can't access, close or recover funds in an account you hold with any of the sites listed here — that has to go through the operator's own support team.
• We can't offer tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or about your state's gambling laws, speak to a qualified professional.
• We can't verify or dispute a specific transaction, withdrawal delay or KYC request on your account — again, that sits with the operator directly.
• We don't advise on ways around a site's verification checks, geoblocks or state restrictions. If a casino says it doesn't serve your state, that's a restriction to respect, not one to work around.

Response Times and What Happens Next

Most messages get a reply within a couple of working days. During busier periods it can take a little longer, and we appreciate your patience. Every message is read; if we can't help directly, we'll try to point you towards someone who can, whether that's an operator's support desk, a state gambling authority, or the National Problem Gambling Helpline.

If your enquiry relates to one of the operators covered on the site, it's worth noting that our rankings and ratings — like those shown for BetPanda, CoinPoker Casino, Cryptorino and the other sites we cover — are set by our own editorial research, not by the operators themselves, and reaching out to us won't change a listing one way or the other.

Before You Write In

A few things worth checking first, since they cover the most common queries we get:

1. If your question is about wagering requirements, deposit limits or state eligibility for a specific site, check that operator's own terms page first — conditions can change and the operator's page is always the most current source.
2. If you're unsure whether a crypto casino is available where you live, remember that offshore sites operate in a legal grey area for US players and availability varies by state — checking your own state's current gambling laws is the safest starting point.
3. If you're a UK-based reader looking for casino options outside GamStop, that's covered on a separate page: Trusted Non GamStop Casinos UK.

Reminder on Age and Responsible Play

Everything on this site is intended for readers who meet the minimum age requirement of the casino in question — typically 18 or 21 depending on the site and applicable state rules. If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, free confidential support is available through the National Problem Gambling Helpline at 1-800-GAMBLER. It's also worth knowing that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so building in your own limits matters more, not less.

Thanks for taking the time to read this far — we look forward to hearing from you.